Introduction
Conflicts can arise in any workplace at any time. Sometimes there is a build up of tensions over a period of time; but sometimes they can develop as if from nowhere. Once damaged, relationships can be tricky to repair as the boundaries of the professional and the personal blur. Workplace conflicts can damage personal and business reputations, hamper teamwork and indeed damage the business as a whole. Having the skills and experience to resolve and manage conflicts is essential.
Conflict Management and Difficult Workplace Conversations Course Overview
Our in-house training offers a confidential environment, perfect for team training and tailored specifically for line manager and HR. This cost-effective solution allows for bespoke training designed to equip your team with the tools and confidence to manage conflict, engage in difficult conversations, provide effective solutions, and ensure your workforce operates at optimum levels.
The course runs for approximately 6 hours.:
Learning objectives:
Active listening
The anatomy of conflict
The psychology and physiology of conflict: what kicks in and why
High-intensity and emotional responses and how to manage them
Empathetic responses
Key training topics:
Understanding and analysing the anatomy of conflict and tricky conversations
Initial indicators of challenging behaviour and what will happen when left unchecked
Conflict management: essential steps to follow and why
The psychology of difficult behaviours and strategies to manage them in the workplace
Common scenarios that will necessitate a difficult conversation
How and what to fully prepare
Role play
Who will benefit from attendance:
HR PROFESSIONALS AND LINE MANAGERS FROM ALL SECTORS, ESPECIALLY THOSE MANAGING OR DEALING WITH VOLATILE DIRECT REPORTS, COLLEAGUES AND CLIENTS.
Contact Details
Catherine Ouston,
Head of In-House Training
📥 teamtraining@bfi.co.uk
📞 +44(0)1983 861133
