Introduction
Well-trained union reps play a key role in constructive employee-employer relations, especially under the Labour government who are committed to promoting workers’ rights. With professional training, reps are better equipped to advocate for workers’ rights and interests, through constructive negotiations, improving working conditions and communicating timely and complex issues to members. In addition, reps who understand employment law, negotiation tactics and grievance procedures are key in efficiently resolving disputes.
This intensive half-day training course draws on our unparalleled track record in unions training. Using scenarios, strategy, and checklists, delegates will become empowered to best serve their members’ interests, and in turn play a key role in productive employment relations and positive workplace outcomes.
Union Relations Training for Reps Course Overview
Learning objectives:
A clear understanding of the role of an Employee Representative and the scope of a Colleague Network
Clarity on their responsibilities and the impact they can have within their organisation
Practical tools to effectively represent colleagues and build a supportive, credible network
Up-to-date approaches to filtering issues and providing constructive, meaningful feedback
The ability to structure and prioritise questions to address key concerns effectively
Skills to deliver feedback that is both constructive and actionable
Strategies for challenging leadership in a respectful, confident, and impactful way
Insight into building strong business cases that drive positive organisational change
Enhanced communication skills to ensure clarity, influence, and effectiveness
Modern techniques for engaging stakeholders through persuasive and confident interactions
Practical methods for organising and leading productive meetings
The skills to create actionable agendas and ensure effective follow-through on outcomes
Key training topics:
- Employment legislation – relevant employment laws, regulations, and workers’ rights, including unfair dismissal, discrimination, collective bargaining, and health and safety standards
Negotiation and conflict resolution – effective bargaining strategies, mediation techniques, and constructive approaches to workplace disputes
Other core skills – managing casework, maintaining accurate records, and coordinating union-related activities
Who will benefit from attendance:
Union reps new to the role or those who need a refresher in light of current legislation and strategic changes.
Contact Details
Catherine Ouston,
Head of In-House Training
📥 teamtraining@bfi.co.uk
📞 +44(0)1983 861133
