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Managing Difficult Conversations


When employees are involved in honest, respectful and real conversations at work, their sense of inclusion and acceptance has a huge impact on staff morale and productivity; yet a fear of such conversations can delay or even prevent them taking place. With cost-of-living crisis beginning to bite it is even more important to learn how to communicate effectively with employees.

The programme content can be adapted to meet your specific organisational challenges and training needs. The course runs for approximately 6.5 hours and can be adapted for a briefing or half-day session. 

This training programme provides strategies to overcome anxiety around beginning difficult conversations and explains what language you should use and what questions you should ask.

Learning Outcomes

By the end of the programme you will:

  • Understand how promoting acceptance and inclusivity can profit your organisation
  • Be aware of which terminology could be construed as offensive
  • Understand how to ensure that difficult conversations remain constructive

Course Overview

Why equality matters to your business - how promoting a culture of acceptance, support and inclusivity can profit your company; how diverse environments help employees maximise their potential; is the cost-of-living crisis an exacerbator of inequality or opportunity; can we begin again post-Covid with new attitudes, roles and skills.

Breaking down barriers through communication - have the conversation despite your anxiety; planning and practising difficult conversations in advance; why listening is as important as talking; the importance of clear, company-wide communication

The language barrier – what language should you use and what questions should you ask; office banter or microaggression; terminology: what could be construed as offensive; ways to manage conversations to avoid ensuing social media fallout 

Practical workplace strategies - how to facilitate difficult conversations remotely; how to ensure difficult conversations remain constructive.

Make an in-house training enquiry 

Click here to fill in our enquiry form or to have a confidential discussion about your requirements, please contact Catherine Ouston our Head of In-house Training on 01983 861133 or email


Book a 15-minute consultation with our course designer

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Let us provide your employees with the tools, skills and mindset they need to meet today's HR challenges. In-house courses to suit your budget and learning objectives.

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