FAQs

FAQ's relating to our booking process

I would like to register more than one delegate - are there any discounts available for group bookings?

Discounts are available for companies registering two or more delegates. Please contact registrations@bfi.co.uk for more information.

What do I do if I experience problems with using the site to register a delegate?

Please contact our Customer Services department on +44 (0)1983 861133.

What happens when I register a delegate?

An email containing your invoice or sales receipt will automatically be generated.  The delegate will also receive a confirmation email and further instructions will be emailed 2 days before the event, which will contain the zoom link along with any other relevant information.

What do I do if I need to change the name of the person attending the event?

If you have booked the event yourself, login to your account and go to the top left-hand corner (account) to identify the event you want to change. Click on manage details, update the details then click on update in the bottom right-hand corner. 

If you would like us to update, please email details to registrations@bfi.co.uk providing the current delegate name and event along with the new delegate name/job title/email address and contact phone number.

What if I have any specific requirements concerning the event?

Any special requirements will be captured and noted during your registration process.

If I need to cancel my place, how do I do this and what are your terms and conditions?

Visit the Terms & Conditions section on our website which covers our cancellation policy.  To process a cancellation please email details to registrations@bfi.co.uk and we will do this for you. 

How do I arrange accommodation and travel for the event when hosted at a venue?

Overnight accommodation and travel are not included in the registration fee. A map and directions to the conference venue will be emailed on registration and a link to the event information.

Overnight rates have been arranged at several local hotels.

Subscribe and join our mailing list 

How can I subscribe to BFI's mailing list to keep updated on news, events and training?

Enter your email address on the 'Exclusive offers’ sidebar tab on the right of this page and the home page.  You will then be added to our mailing list and sent regular marketing emails detailing offers, discounts, events, training and also receive our quarterly newsletter.  

How can I unsubscribe from BFI's mailing lists?

Please email registrations@bfi.co.uk with 'unsubscribe' in the subject line to be removed from the list. Please see our privacy policy for further details.  If you have received an email from us, you can also unsubscribe by clicking the link in the footer. 

How to get involved with BFI programmes and events? 

I am interested in supporting, sponsoring or exhibiting at an event? Where do I start? 

Please visit the Get Involved section on our website for sponsorship and information about the opportunities available. 

You can also register your details here and we will be in touch. 

Raise your professional profile, and the profile of your employer and speak at a BFI event. 

We are always eager to hear from people who have an interest in speaking at our events. If you or somebody else in your company have experiences to share, please fill out this form detailing your area of expertise and we will be in touch. 

When are speaking places available?

Following extensive industry research and programme development, we issue speaker invitations up to six months prior to the event.

Who is invited to speak?

We invite senior-level executives from corporates and multinationals. We are always especially keen to feature fresh case studies within the risk and HR arenas. If your organisation has a great story to share, please let us know. Our delegates can also learn from your mistakes, so feel free to speak about the disasters too!

Our Director of Research, Elizabeth Smith will put you directly in touch with the relevant conference producer. Email your details and the area you’d like to address and/or the specific event you would like to speak at to: elizabeth.smith@bfi.co.uk

What are advisory speaking sessions?

All our conferences have a limited number of speaking sessions that are labelled 'advisory' and are kept available for advisors or suppliers to the 'core' market, such as consultants, IT firms, lawyers or accountants.

Advisory speaking slots form part of a sponsorship package. There are a range of sponsorship packages available at every conference and we would welcome any enquiries. If you are interested in speaking in an advisory session, please contact guy.otty@bfi.co.uk

We are always keen to develop relationships with both speakers and sponsors and would be delighted to hear from you.