Senior People Solutions Manager - Mel Backhouse
Mel Backhouse has been Senior Manager, People Solutions in the Operations People Team at Utility Warehouse (UW) since April 2022. She manages a Team of four ER/ED&I advisors who are aligned to the Operational Excellence Teams. This equates to 80% of the business. UW have just launched a revised Harassment and Bullying Policy and developed E Learning in line with the Workers Protection Act. Prior to working for UW she held a number of roles including Learning and Development and Recruitment in three FTSE 100 companies Sainsbury’s, Tesco and GSK.
She describes herself as: becoming an expert in developing and implementing strategies, processes and policies that improve internal culture and reduce ER / ED&I case escalation, utilising expertise in ER case management and resolution gained over a 30+ year career in HR / ER leadership. She is experienced in delivering business and process change that drives significant improvements in standards, performance and outcomes, and reduces costs. Also an innovative problem-solver and strategic decision-maker who builds positive relationships / collaborations across the business and operates with integrity, courage and empathy. She believes that the capability of our leaders and the quality, capability and integrity of the HR professionals who support them is key to any company's success.