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SMS Level 1 & 2 User Training for Employers

Enable Level 1 and Level 2 users to confidently navigate and perform basic operations within the UKVI SMS (Sponsor Management System)

Time: 0930 - 1330

Cost: £275 +VAT per attendee

Location: Online

Dates:

  • Thursday 23rd October 

System errors in the UKVI SMS can trigger compliance investigations, penalties, and licence revocation. This essential half-day workshop ensures your team operates the SMS correctly, protecting your organisation's access to international talent.

Drawing on three decades of experience delivering expert immigration training to UK companies, our specialists equip Level 1 and Level 2 users with critical SMS skills. You'll learn practical techniques for COS allocation, mandatory reporting, and quality assurance that prevent costly compliance failures.

What you'll leave with:

  • Confidence to navigate SMS dashboard and core functions
  • Understanding of mandatory vs optional reporting requirements
  • Practical techniques for accurate data entry and case management
  • Knowledge of common mistakes that trigger UKVI scrutiny
  • Troubleshooting skills for system issues and error handling
  • Quality assurance procedures that satisfy audit requirements
  • Quick-reference guides for ongoing compliance support

Designed for UK administrative staff and front-line personnel, this interactive workshop uses real-world scenarios to build competence in day-to-day SMS operations that protect your sponsor licence.

ONLINE TRAINING COURSE PLATFORM

Zoom - An encrypted zoom platform with password access. Click here for further information and to test access 

Prefer to run this course In-house?

We offer this course as a face-to-face or online In-house training option, if this would be more suitable, please email catherine.ouston@bfi.co.uk.

Which functions will benefit from attending

  • New SMS users, administrative staff, and front-line personnel requiring basic system access

Schedule

Welcome, housekeeping, aims & objectives for the day

SMS System Overview

What is the SMS System?

  • Purpose and role within UKVI operations
  • How SMS fits into the broader immigration process
  • System architecture and security requirements
  • User roles

Key Features Overview:

  • Dashboard navigation
  • Core modules and functionalities
  • Reporting capabilities
  • Integration with other UKVI systems

Comfort break

System Fundamentals

  • Menu structure and layout
  • COS allocation and management
  • Tips for reporting activities

Comfort break

Core Functions

Case Management Basics:

  • Viewing case information
  • Understanding case statuses
  • Basic case searching techniques
  • Reading case histories and notes

Data Entry and Updates:

  • Creating new cases in SMS
  • Mandatory vs. optional fields
  • Data validation and error handling
  • Saving and submitting information

Troubleshooting & Support

Common Issues and Solutions:

  • Login problems and password resets
  • System timeout procedures
  • Browser compatibility requirements
  • When to escalate technical issues

Quality Assurance:

  • Data accuracy requirements
  • Common mistakes to avoid
  • Review and verification procedures
  • Maintaining consistency between SMS and HR records
  • Audit trail considerations

Q&A Session and Next Steps

End of workshop

Contact us to book or discuss our events & services

Phone icon 01983 861133
Email icon info@bfi.co.uk

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