SMS Level 1 & 2 User Training for Employers
Enable Level 1 and Level 2 users to confidently navigate and perform basic operations within the UKVI SMS (Sponsor Management System)
Time: 0930 - 1330
Cost: £275 +VAT per attendee
Location: Online
- Thursday 23rd October
System errors in the UKVI SMS can trigger compliance investigations, penalties, and licence revocation. This essential half-day workshop ensures your team operates the SMS correctly, protecting your organisation's access to international talent.
Drawing on three decades of experience delivering expert immigration training to UK companies, our specialists equip Level 1 and Level 2 users with critical SMS skills. You'll learn practical techniques for COS allocation, mandatory reporting, and quality assurance that prevent costly compliance failures.
What you'll leave with:
- Confidence to navigate SMS dashboard and core functions
- Understanding of mandatory vs optional reporting requirements
- Practical techniques for accurate data entry and case management
- Knowledge of common mistakes that trigger UKVI scrutiny
- Troubleshooting skills for system issues and error handling
- Quality assurance procedures that satisfy audit requirements
- Quick-reference guides for ongoing compliance support
Designed for UK administrative staff and front-line personnel, this interactive workshop uses real-world scenarios to build competence in day-to-day SMS operations that protect your sponsor licence.
ONLINE TRAINING COURSE PLATFORM
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Prefer to run this course In-house?
We offer this course as a face-to-face or online In-house training option, if this would be more suitable, please email catherine.ouston@bfi.co.uk.
Which functions will benefit from attending
- New SMS users, administrative staff, and front-line personnel requiring basic system access
Schedule
Welcome, housekeeping, aims & objectives for the day
SMS System Overview
What is the SMS System?
- Purpose and role within UKVI operations
- How SMS fits into the broader immigration process
- System architecture and security requirements
- User roles
Key Features Overview:
- Dashboard navigation
- Core modules and functionalities
- Reporting capabilities
- Integration with other UKVI systems
Comfort break
System Fundamentals
- Menu structure and layout
- COS allocation and management
- Tips for reporting activities
Comfort break
Core Functions
Case Management Basics:
- Viewing case information
- Understanding case statuses
- Basic case searching techniques
- Reading case histories and notes
Data Entry and Updates:
- Creating new cases in SMS
- Mandatory vs. optional fields
- Data validation and error handling
- Saving and submitting information
Troubleshooting & Support
Common Issues and Solutions:
- Login problems and password resets
- System timeout procedures
- Browser compatibility requirements
- When to escalate technical issues
Quality Assurance:
- Data accuracy requirements
- Common mistakes to avoid
- Review and verification procedures
- Maintaining consistency between SMS and HR records
- Audit trail considerations
Q&A Session and Next Steps
End of workshop
Contact us to book or discuss our events & services
01983 861133
info@bfi.co.uk